Privacy Policy

1. Introduction

Bespoke Woodworks respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, share, retain and protect personal information when you visit our website, contact us or enquire about our cabinetry and joinery services.

We process personal information in accordance with applicable South African law, including the Protection of Personal Information Act 4 of 2013 (POPIA).

For privacy-related enquiries, contact us at mark@bespokewoodworks.co.za.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name, email address and telephone number.
• Your suburb, project address or installation location.
• Details about your proposed cabinetry or joinery project.
• Your preferred method of communication.
• Photographs, measurements, floor plans, drawings or other documents you choose to provide.
• Information contained in emails, quotations and project correspondence.
• Relevant billing or transaction information where you become a customer.

We may also receive limited technical information associated with website access, hosting, security and performance.

We ask that you provide only information reasonably necessary for your enquiry or project. Please avoid including sensitive personal information or information about other people unless it is relevant and appropriate to share.

3. How We Use Your Information

We collect and use personal information for legitimate business purposes, including:

• Responding to enquiries and communicating with prospective customers.
• Understanding project requirements and preparing quotations.
• Planning, coordinating and delivering agreed cabinetry and joinery work.
• Communicating with customers, suppliers and relevant service providers.
• Managing invoices, payments and business records.
• Meeting applicable legal, accounting and tax obligations.
• Maintaining the security and proper operation of our website and business systems.

We process personal information where there is an appropriate lawful basis under POPIA, including where processing is necessary to take steps at your request, fulfil an agreement, comply with a legal obligation or pursue a legitimate interest permitted by law.

Where consent is required, we will seek it appropriately.

Submitting an enquiry does not automatically subscribe you to marketing communications.

4. Sharing Your Information

We do not sell personal information.

We may share information where reasonably necessary with:

• Suppliers, manufacturers, installers and subcontractors involved in preparing quotations or delivering your project.
• Website hosting, email, information technology and other service providers supporting our business.
• Accounting, legal or professional advisers where required.
• Regulatory authorities or other parties where disclosure is required or permitted by law.

We aim to limit information sharing to what is necessary for the relevant purpose.

Where service providers process personal information on our behalf, we take reasonable steps to ensure appropriate confidentiality and protection arrangements.

5. Information Security

We take reasonable and appropriate steps to protect personal information against loss, unauthorised access, misuse, alteration and disclosure.

These measures may include restricting access to authorised persons, using appropriate technical safeguards and managing information according to its sensitivity and business purpose.

Although we take information security seriously, no website, email service or electronic storage system can guarantee absolute security.

Where a security compromise occurs, we will take appropriate action, including notifications where required by POPIA.

6. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, maintain legitimate business records or comply with applicable legal requirements.

Different records may have different retention requirements, including quotations, customer correspondence, invoices and accounting documents.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to applicable legal obligations.

7. Your Privacy Rights

Subject to applicable law, you may:

• Ask whether we hold personal information about you.
• Request access to your personal information.
• Request correction of inaccurate, incomplete or outdated information.
• Request deletion of information where legally applicable.
• Object to certain processing of your information.
• Withdraw consent where processing relies on consent.
• Raise concerns about how your personal information is handled.

To exercise these rights, email mark@bespokewoodworks.co.za.

We may request reasonable verification of your identity before providing access to or changing personal information.

You may also lodge a complaint with the Information Regulator of South Africa.

Website: https://inforegulator.org.za

8. Website Cookies and Technical Services

Our website may use cookies and similar technologies associated with hosting, security, performance and website functionality.

Website hosting and technical service providers may process limited information such as browser details, page requests, device information and technical diagnostics.

Where analytics or other tracking technologies are used, we will describe their purposes and address any applicable consent requirements.

We do not use information submitted through our project enquiry form to enrol visitors automatically in advertising or marketing campaigns.

9. External Services and International Processing

Our website and business communications may rely on third-party technology providers, including website hosting and email services.

Some providers may process or store information outside South Africa.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with POPIA, including section 72 where applicable.

External websites linked from our website may have their own privacy practices. We encourage visitors to review those policies when using third-party services.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, website technology, business operations or legal requirements.

The latest version will be available on this page, together with its last-updated date.

11. Contact Us

For questions, concerns or requests relating to personal information, please contact:

Bespoke Woodworks
Cape Town, South Africa
Email: mark@bespokewoodworks.co.za

We will consider privacy-related requests in accordance with applicable South African law.